Terms and Conditions

Introduction:
Welcome to Rating Sky, a SaaS platform operated by RATING SKY SL (“the Company”). These Terms and Conditions govern your use of our website and the services provided by Rating Sky. By accessing or using our platform, you agree to be bound by these terms.

Service Description:
Rating Sky is an AI-driven SaaS platform designed to help store owners proactively manage their online reviews. Our platform strategically identifies satisfied customers and intercepts potential negative feedback before it becomes public, resulting in an enhanced overall rating, improved brand reputation, and valuable customer insights.

User Obligations & Rights:

• Account Registration:
  Users must provide accurate and complete information when creating an account and are responsible for maintaining the confidentiality of their account credentials.
• Acceptable Use:
  You agree to use the service in compliance with all applicable laws and solely for lawful purposes.
• User Responsibilities:
  You are responsible for any activities that occur under your account and must notify us immediately if you suspect any unauthorized use.

Subscription & Payment Terms:

• Subscription Model:
  Our service is offered on a subscription basis. Detailed subscription plans, billing cycles, and renewal terms will be provided during registration.
• Payment:
  You agree to pay all applicable fees as set forth in your chosen subscription plan. Fees are non-refundable except as provided herein or required by law.

Intellectual Property:

• Ownership:
  All content, software, and materials provided through Rating Sky are the intellectual property of RATING SKY SL or its licensors.
• License:
  We grant you a limited, non-exclusive, and non-transferable license to access and use the service for your personal or business purposes in accordance with these Terms and Conditions.
• Restrictions:
  You may not copy, modify, distribute, or create derivative works from our content or software without our prior written consent.

Limitations of Liability & Disclaimers:

• No Warranty:
  The service is provided “as is” without any express or implied warranties regarding its quality, performance, or reliability.
• Limitation of Liability:
  Under no circumstances shall RATING SKY SL be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the service.
• Service Interruptions:
  While we strive for uninterrupted service, we do not guarantee continuous, error-free operation and are not liable for any delays or failures.

Governing Law & Dispute Resolution:

• Governing Law:
  These Terms and Conditions shall be governed by and construed in accordance with the laws of Spain.
• Dispute Resolution:
  Any disputes arising out of or related to these terms shall be resolved through arbitration or in the competent courts in Spain, as agreed by the parties.

Modifications & Termination:

• Changes to Terms:
  We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on this page, and your continued use of the service constitutes acceptance of any changes.
• Termination:
  We may suspend or terminate your access to the service immediately, without notice, if you breach these Terms and Conditions.

Contact Information:
If you have any questions regarding these Terms and Conditions, please contact us at: [email protected].